Ashutosh Nagaria

Product Manager, Unified Employee Experiences

ServiceNow · Hyderabad

• Owned Employee Works from concept to general availability in six months, scaling to ten enterprise pilots and more than a million end users.
• Defined and drove the People Finder AI Agent, selecting a knowledge graph over vector RAG and building a hundred-case evaluation set that reached over ninety percent answer accuracy.
• Owned the notification platform behind more than 250 million monthly sends, including the defaults that govern most of the volume.
• Owned Feedback, reaching roughly sixty percent employee adoption in a voluntary product.
• Rebuilt the My Requests experience and its underlying architecture, reducing close to a hundred recurring case tasks a year down to about ten.

Product Management Intern

ServiceNow · Hyderabad

• Supported product research and early definition on the employee experience team.

Agile QA Engineer

TCS Digitate · Pune, remote

• Quality engineering on enterprise automation products, covering test strategy and release validation.

DS Chat

A multi-provider AI assistant built end to end in Flask and Python: routing across DeepSeek, OpenAI and Claude, document generation, web search, voice input, per-message cost accounting, Supabase auth and a signed Android build.

Enterprise Policy Connector

Governed retrieval over enterprise policy documents, exploring how to make answers traceable when the source material is authoritative.

Cross-Jurisdiction Compliance Agent

Benchmarked three agent architectures on the same compliance task to compare how each degrades when rules conflict across jurisdictions.

MBA, Marketing and Information Technology

IMT Ghaziabad

B.Tech, Electronics and Communication Engineering

Medicaps University · Computer Technology specialisation